What We're Looking For

Customer Service and Detail Oriented - maybe you've been a server in a busy restaurant and are known for never getting an order wrong and staying positive during the busiest times of day so customers ask for you when they come back
Enjoys a balance of a communications and documentation based responsibilities - this is a front lines remote receptionist like position that also handles the internal follow through
Excellent written and verbal English; professional Spanish communication skills
Strong organizational skills and attention to detail
Comfortable working independently in a remote environment

What You'll Do - Operations Assistant

Manage general inbound communications across phone, email, web forms, and chat
Respond to inquiries using approved templates and communication guidelines
Log, categorize, and route inquiries accurately within internal systems
Schedule consultations and send confirmations, reminders, and follow-ups
Support client intake and onboarding workflows by collecting required non-legal information
Monitor intake queues to ensure timely responses and proper follow-through
Assist with billing, payment, and administrative operational tasks as assigned
Support senior operations team members with day-to-day operational needs
Escalate urgent issues, questions, or exceptions to the appropriate team member

megan@lloydmousilli.com
We need to receive a resume via email and a cover letter that makes it clear the description of the position was reviewed.

There will be a single round of video conference interviews prior to making a decision.